During the onboarding process, all of our clients are granted access to LEAP®, our client experience platform that lets you manage every aspect of plan administration from one spot. Plans are designed using step-by-step wizards where you can easily track progress, and plan setup is completed in just 7-10 business days.
We give you access to an abundance of tools and resources that will be helpful to both you and your participants. We even cater our resources to different learning types, offering everything from guides and calculators to videos and self-help articles. See what’s available by checking out our Discovery Answers™ knowledgebase.
When it comes to your benefits and COBRA administration, you want your questions resolved quickly. Discovery Answers™ lets you instantly search a robust knowledgebase of information to find answers to your most pressing plan administration questions. Or, if you'd rather seek answers from one of our experts, Discovery Answers™ Assisted Support provides an online case submission tool that will immediately route your question to an expert who can help.
Our PlanAhead™ Renewal process lets you automatically renew your benefits plans from one year to the next with no changes on your part. Or, if you do have changes, this process provides pre-populated, step-by-step design guides so you only have to communicate what's changing from one year to the next — not what's staying the same. We also simplify renewal by sending reminders of milestones to keep timelines on track, offering an easy upload capability for electronic submission of COBRA rate change information and a case management system that routes questions to experts for fast resolution.