A BETTER BENEFITS AND COBRA EXPERIENCE, EVERY STEP OF THE WAY
Everything we do centers around creating the best experience possible for you and your participants. That’s why we equip you with easy-to-use tools and resources to simplify plan administration during every step of the process. Through innovative technology solutions, extraordinary service and clear strategies and processes tailored to your company size and needs, we’re more than just an administrator. We’re your trusted adviser.
SIMPLIFIED ONBOARDING
With over 30 years of experience onboarding clients of all sizes and plan structures, we’re experts when it comes to taking a streamlined, holistic approach to onboarding. Through responsive service, a personalized experience and proactive project management, we put you on the path to success from the very beginning and set you up for continued success once day-to-day administration begins.
STEP-BY-STEP PLAN DESIGN THROUGH LEAP™ BY DISCOVERY BENEFITS
LEAP™, our own technology platform, makes plan setup during onboarding faster and easier than ever before. Through a suite of essential apps, you design your plans and can track progress to completion. After you submit the design guide, our team efficiently completes plan setup.
INTEGRATION & AUTOMATION
Through our Discovery Connections™ program, we integrate with all major HRIS vendors and insurance carriers, which allows us to automate the process for enrolling and updating participant information. This allows us to seamlessly enroll participants into our system, avoiding delays in benefits access and COBRA coverage while maintaining the integrity of your employee data.
INFORMATION AT YOUR FINGERTIPS
We give you access to an abundance of tools and resources that will be helpful to both you and your participants. We even cater our resources to different learning types, offering everything from guides and calculators to videos and self-help articles. See what’s available by checking out our Discovery Answers™ knowledgebase.
Transparent, Intuitive Technology for Easy Administration
Through LEAP™ by Discovery Benefits, you get access to everything you need to manage your plans. Think of it like your central HR technology platform for your plans — you’ll go to LEAP™ to make changes to your plan design, see on-demand plan dashboards and reporting, view invoice history, run non-discrimination tests, access Discovery Answers™ and more.
Fast Answers to Questions
You want your questions resolved quickly. Discovery Answers™ lets you instantly search a robust knowledgebase of information to find answers to your most pressing plan administration questions. Or, if you'd rather seek answers from one of our team members, use the online case submission tool within Discovery Answers™ to immediately route your question to an expert.
Proactive Services
We believe in a service model that's proactive — not reactive. That's why we regularly and proactively communicate on the topics most relevant to your administration, providing resources like blogs, articles, videos and webinars to help you learn about important plan features or best practices. Our communications keep you up to speed on regulatory changes, new features and other important topics throughout your support lifecycle, saving you time to focus on other areas of your role.
Easy Renewal
Our renewal process is simple. If you don't have changes from one year to the next, you can automatically renew your benefits plans. Or, if you do have changes, our process provides pre-populated, step-by-step design guides through LEAP™ so you only have to communicate what's changing from one year to the next. We also send reminders of your renewal milestones to keep timelines on track, offering an easy upload capability for electronic submission of COBRA rate change information and a case management system that routes questions to experts for fast resolution.
12000+
Active Clients
8700+
Benefits Clients
7500+
COBRA Clients