We believe that our success is built upon the trust and confidence of those we serve.
Discovery Benefits recognizes that the cornerstone of our success is the trust and confidence of our customers. We are dedicated to protecting the information we collect, maintain and use to provide services for you. To help you better understand our commitment to protecting your personal information, we are providing you with the following notice describing our practice with respect to the privacy and confidentiality of customer information.
Protecting your Information:
We work to protect your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable laws and federal standards. We use both internal and external resources to review our security procedures. Your sensitive information is encrypted when it is transmitted to us. Our employees are trained and required to safeguard your information.
We safeguard, according to strict standards of security and confidentiality, any information our customers share with us. We do not disclose any non-public personal information about our customers or former customers to anyone, except in strict adherence as permitted by law.
We limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and to administer our business.
We ensure that employees comply with our established privacy policies and procedures, which exist to protect the confidentiality of customer information. Employees will access information only on a business need-to-know basis. We educate our employees on the importance of confidentiality and customer privacy. Employees who violate our privacy policies will be subject to the disciplinary process.
We do not reveal customer information to any external organization unless we have previously informed the customer in disclosure or agreements, have been authorized by the customer, or are required by law.
We always maintain control over the confidentiality of our customer information by use of physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information. We will not record personal or sensitive information when you visit our Web site unless you enter the information voluntarily.
Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
We do not use or share - internally or externally personally identifiable medical information for any purpose other than the administration of a customer's account or claim, or as disclosed to the customer when the information is collected, or to which the customer consents.
We have established procedures to ensure that your information is accurate, current and complete.
We continue to provide this notice at the frequency required by law and will notify customers of any modification at least annually. Updates will be provided electronically through the web site as changes are made. We will continue to follow the policies set forth in this notice even when a customer relationship no longer exists. However, that party will no longer receive an annual notice.
Information We Collect:
We collect personal information such as your name, billing address, e-mail, and phone number when you interact with us to use our products.
We collect personal information to deliver or allow access to our products and services.
We collect information about your system as it interacts with us such as your IP address and browser information.
We use common Internet technologies, such as cookies and Web beacons to manage our websites and services, advertising and e-mail programs.
We collect user feedback, community discussions, chats and other interactions, such as surveys.
We may obtain additional information about you, such as demographic information, from commercially available sources.
We do not sell or rent your personal information to anyone for promotional or marketing purposes.
We do not share your personal information with anyone outside of Discovery Benefits for their promotional or marketing use without your consent.
We use your personal or financial information to provide you with information and services you request and to give you a customized interactive experience as you use our products. We do not use your personal or financial information to communicate with you about other products or services.
We summarize information about you and we also combine that information with that of others in a way that does not identify you personally to understand how our products are used, to deliver products and services and to help us develop new products and services.
We may use service companies to help provide you products and services who are not allowed to use your information for their own purposes.
Effective Date: August 1, 2010