What if I lose my pass?

First, please check the accuracy of the delivery address in the "my information" section. Please see below and follow the steps to purchase a new pass and receive a reimbursement. Please email us at customerservice@discoverybenefits.com if you have any questions.

If the information is correct and you need to notify us of a lost pass, you must complete all TWO Items below:

You must purchase the replacement pass. You will be reimbursed by paper check for the cost of a replacement pass upon receipt of the following two pieces of documentation of your expense within two weeks. Discovery Benefits is not liable for any costs.

A receipt of your purchased replacement pass, AND
A completed Affidavit for Lost Pass Form.

Please print the form (WiredCommute - Lost Pass Form) found under Printable Forms, Transportation and complete it in its entirety.

Your documentation must then be mailed in and received by the 10th of the month (4th of the month for New York City) for which the missing or late pass was intended to be used.

You will not receive reimbursements for errant or incomplete address information (whether provided by you or your employer), for orders shipped to addresses that are not valid United States postal addresses. Reimbursement or credit under these terms is your sole remedy for, and we have no other responsibility for damages incurred as a result of late or undelivered orders.

To receive the reimbursement, provide a receipt for your out-of-pocket expenses, fill out the Affidavit and mail them in an envelope to "Customer Service - Lost Pass." Your receipt and Affidavit must be received by the 10th of the benefit month (4th of the month for New York City) for you to receive a reimbursement.

Mail to the following address:

Attn: Customer Service - Lost Pass
c/o Fulfillment Department (Express)
P.O Box 620672
Newton Lower Falls, MA 02462-1440

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