What should I do if my transit pass does not arrive in time?

First, please check the accuracy of the delivery address in the "my information" section. Please see below and follow the steps to purchase a new pass and receive a reimbursement. Please email us at customerservice@discoverybenefits.com if you have any questions.

Instructions on purchasing a new pass and to receive a reimbursement

You must complete ALL Items below:

You must purchase the replacement pass. You will be reimbursed by paper check for the cost of a replacement pass upon receipt of the following 2 pieces of documentation of your expense within two weeks.

A receipt of your purchased replacement pass, AND
A completed Affidavit for Lost Pass Form.

Your documentation must then be mailed in and received by the 10th of the month for which the missing or late pass was intended to be used.

You will not receive reimbursements for errant or incomplete address information (whether provided by you or your employer), for orders shipped to addresses that are not valid United States postal addresses. Reimbursement or credit under these terms is your sole remedy for, and we have no other responsibility for damages incurred as a result of late or undelivered orders.

To receive the reimbursement, provide a receipt for your out-of-pocket expenses, fill out the Affidavit and mail them to "Customer Service - Lost Pass" in an envelope. Your receipt and Affidavit must be received by the 10th of the benefit month for you to receive a reimbursement.

Mail to the following address:
Attn: Customer Service - Lost Pass
c/o Fulfillment Department (Express)
P.O Box 620672
Newton Lower Falls, MA 02462-1440

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