Let Discovery Benefits Simplify Your Life
We are a customer-focused organization blending people and technology to provide high-quality customer service and administration. Our goal is to provide leading edge technology, compliance with regulations and high-touch customer service.
Service – It’s the hallmark of our business and our number one priority. We monitor our operational capacity to ensure adequate staffing is available to handle growth and peak periods. Call center and claim metrics are monitored on an ongoing basis. At Discovery Benefits, we take a proactive approach to staffing to ensure exceptional customer service at all times.
Specialization – Our focus on each line of business is one of our key strengths. Each line has experienced staff providing the best in administrative services.
High Tech – We make accessing accounts and enrolling online effortless. It’s why we have the highest client satisfaction and fastest turnaround time in the industry.
Timely, Consistent and Compliant Administration – We meet or exceed regulation requirements and provide ongoing plan documents and SPD updates.
It’s so simple. We process spending account reimbursements daily, with a maximum two business day turnaround on eligible requests nationwide. With both limited and unlimited FSAs, Benefits Debit Card, free direct deposit, on-line access and enrollment, downloadable forms, communication materials and an interactive enrollment CD, we make working with us effortless. Using one platform for FSA, HRA, and HSA administration, allows for greater flexibility in plan design options.
Experience counts. Our staff specializes in each aspect of the HSA product from recordkeeping to investment knowledge. State Bank & Trust, our sister company, is the custodian and investment manager for our HSA administration. The investment management team selects mutual funds and provides ongoing investment oversight and direction. Discovery Benefits works with any HSA qualified HDHP and carrier.
More choices make us the perfect choice. Our proven administrative model makes us the best choice for HRA administration. We use one platform for HRA, FSA and HSA administration and it allows us the industry’s greatest flexibility in limited, unlimited and retiree HRA plan designs. Our HRA works with any carrier or HDHP.
A True Leader. We first introduced COBRA services in June of 1994. Today, we provide COBRA compliance administration to companies nationwide. We also include retiree billing, HIPAA administration, state continuation, FMLA tracking and Medicare Part D notifications.
Fast and easy. Our plan covers transit passes, qualified parking and commuter highway vehicle usage. It’s built around our very successful Flexible Spending account model. Your clients’ employees will love it, because they have the option of using WiredCommute or the Benefits Debit Card for commuting expenses.
Discovery Benefits’ Promise
To simply provide flexible and responsive administrative services which create unmatched value for consultants, employers and employees.
History
For nearly two decades, we’ve offered flexible benefits administration. In 1994, we added COBRA administration. Transportation Fringe Benefit Plans were added in 2003, and in 2004, we added Health Reimbursement Arrangements and Health Savings Accounts. Today, we work to continually enhance our technology to get closer to the customer and provide plan design options that are unmatched in the industry.